What is NDIS myPlace?
MyPlace is the NDIS’ online hub. It is where NDIS participants interact with their preferred providers and where all NDIS funds are directed.
- It is a secure website portal on the Australian Government’s myGov
It is a website where you or a person you trust (a nominee or child representative) can access your NDIS information
When was it established?
myPlace was launched on 1 July 2016, the same day the NDIS began full transition. Before that date, there was another online portal being used.
What can I do on the myplace portal?
- See your current plan and previous plans.
- Check your contact details.
- See messages from the NDIS.
- Create and view payment requests.
- Create and manage service bookings.
- Upload documents, including assessments or service agreements.
- Share your plan, or parts of your plan, with your service providers.
- Find service providers.
Where can I get help?
If self-managed participants need support using the portal, there are resources available below or you can call 1800 800 110.
Understanding a service agreement and service bookings
A Service Agreement is an agreement between a participant and a provider (usually written), it sets out the expectations for what types of services will be delivered. They do not appear in the myplace portal. Service Bookings are used to reserve a plan budget for products or services to be delivered by a provider and are required so a provider can request payment in the myplace portal. Service Bookings are like a request for a service.
How to access NDIS myplace:
- To sign into myplace, create an account or sign in to your myGov account.
- To create a myGov account, visit https://my.gov.au/LoginServices/main/login?execution=e3s1
- An activation code will be sent to access the myplace portal, which is valid for 10 days from the registration.
- Contact 1800 800 110 or ECEI coordinator or LAC if the activation code is expired.
Plan Information
Participants should check their plan and Service Booking information and contact their local NDIS office if the information looks incorrect. The NDIA will then update the information on your behalf
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