Support coordinators, like the LACs, are busy people! With this mind, there are some things Support Coordinators do not do. Support Coordinators do not:

  • Make judgments about the adequacy of the plan
  • Make requests to NDIA for unscheduled plan reviews
  • Provide transport for participants
  • Undertake plan administration or plan management
  • Organise support rostering
  • Undertake advocacy
  • Provide disability supports (except under special circumstances).

There are rules about how Support Coordination is supposed to work, which are part of the legislation for the NDIS.

First you need to ask your Local Area Coordinator or NDIA Planner for Support Coordination to be included in your plan. Not everyone will receive Support Coordination. Your initial access request and the answers you provide in the discussion with the LAC will also inform whether you receive Support Coordination. Your level of functioning and whether there are complex issues involved are also taken into account. Once your NDIS plan is approved, and if it includes Support Coordination, then the NDIA planner makes a request to your preferred Support Coordinator organisations. These organisations will also receive details of your plan and what supports they will need to assist with and coordinate. They do not have to agree to provide Support Coordination to you, but if they accept, then a plan handover is arranged between the planner and support coordinator.

Once you have locked in Support Coordination, you need to know what you can expect from your Support Coordinator. They should:

– contact you as soon as possible after the handover with the planner, ideally within two days and meet with you within the next five days
– understand the role of the mainstream service system

– understand the NDIS legislation and rules